Disclaimer

Schedules, teachers, and any pricing including, but not limited to, classes, memberships, services, and/or products are subject to change at any time without prior notice. Please always refer to our website for up to date pricing or call our front desk at 904-671-2860.

Privacy Policy

Your privacy is very important to us. Any personal information received by City Wellness will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal or financial information with any other party. For medical services, a dated and signed release of records is required in order to mail, fax, or otherwise transmit information to another person or business.

Quiet Space

At City Wellness we provide a serene and relaxing environment for our clients to enjoy during their yoga and spa appointments. We understand the desire to socialize, but please keep voices at a low volume at all times out of respect for our other clients and guests.

Cell Phones

We respectfully ask that all cell phones be placed on silent while inside the wellness center and that NO phone calls take place inside. If you are using your phone you may be asked to step outside out of respect for our other guests and clients.

Age Limits

Yoga classes and workshops require students to be at least 12 years of age, unless specified or prior arrangements are made. A parent release must be signed for all minors under the age of 18.
Children under the age of 12 are not permitted in the spa service area or treatment rooms, with the exception of our nail area. Please arrange for childcare prior to your visit. A parent release must be signed for all minors under the age of 18.
Medical services are offered to all ages with a medical release required for all minors under the age of 18.
Studio Class Capacity
We are fortunate to have 2 studios in which to offer classes and our classes do often fill fast. You may sign up online or in person for any class and your spot will be held up until 5 mins before the schedule class start time. At 5 mins we will begin giving away any advanced booked spots.

Arrival Time

Please arrive 15 mins early for all spa appointments. We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for the full services fee(s).
Classes and workshops begin promptly at the listed start time. We cannot allow any students to enter the classroom 10 minutes after the scheduled start time out of respect for other students and the instructor.

Lost or Stolen Items

City Wellness is not responsible for any lost or stolen items during classes, spa appointments, or during any time our facility is used by the client. We will make every effort to assist in locating lost or stolen items and maintain and lost and found area.

Specials & Promotions

Spa, yoga, and retail specials cannot be used in combination with any other offer or promotion. This includes our seasonal spa specials.

Gratuity

Gratuity is not included in the price of your treatment. Tipping is at your discretion and is generally 15+% of the original treatment price before any discounts. You may tip your therapist personally or at the front desk via cash, check, or credit card.

 

Cancellations, Refunds, Exchanges, & Other Policies

 

Classes & Class Packs

Class passes are non-refundable, non-extendable, non-sharable, and non-transferable to other persons. They are subject to limits of time. Always check your expiration date before and after you purchase.

Gift Cards

Gift cards/certificates are non-refundable and non-returnable. They may be used for any of our services or retail without expiration and are only issued in dollar amounts.

Memberships

Membership payments are not refundable unless a mistake on our part took place. Memberships are non-sharable and non-transferable to another person. Memberships require a 6 month contract and may be placed on hold after an initial 2 month period for a maximum of 30 days.

Workshops

Workshop fees may be refunded if cancelled before the workshop begins. A no show, no call absence to a workshop will not be refunded as we were not given the opportunity to fill your spot. Workshops must be paid for in advance (before the day of) in order to receive the early discount. If your event/workshop is cancelled by the instructor or studio, you will be notified via email, phone, and receive a full refund or account credit (whichever you choose).

Private Yoga & Spa Appointments

Reservations for all appointments are required, we cannot guarantee same day requests. All appointments require a credit card of gift card to hold the appointment and 24 hour cancellation notice is required. If you cancel within less than 24 hours or do not show up you will be charged a $25 fee in order to cover your instructor or therapist’s time. Pre-paid appointments or spa packages may only be refunded as an account credit.
It is the client’s responsibility to fill out our medical forms accurately before their initial appointment and to update their practitioner at each appointment regarding any allergies, new medical conditions, etc.

Group Bookings

For parties of 3 or more please contact our front desk at 904.671.2860 or frontdesk@citywellnessfl.com. A cc or gift certificate will be required to hold all appointments for your party. Discounts and use of our sauna may be applicable to parties spending over $250.
For couples appointments, please call 904.671.2860 to schedule. You may schedule any 2 appoinements of the same length in the same room for an added fee of $5 per service.

Returned Checks

If you pay by check and it is returned due to any reason, the credit card on file may be charged for the full amount owed plus a $25 returned check fee. If you do not have a credit card on file you are still responsible for the full amount owed plus $25 fee and will be contacted by the front desk.